FAQs

  • How long will my appointments take?

    Typically, the first session lasts for 45 minutes to 1 hour. Each session after that is approximately be 30 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • Do I need to wear certain types of clothes for my appointments?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas.

    For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • Will my insurance cover my appointments?

    Yes, in most cases it does. Heal Physiotherapy & Chiropractic North York will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

    For more information, visit our insurance plan page and please do not hesitate to contact our Toronto physiotherapy office. We do offer different payment options for your convenience.

  • Will I start noticing relief right away?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you.

    Your plan of care and number of visits will be determined during your first visit and explained to you by our physiotherapist.

  • What is the best payment method for my sessions?

    We accept cash, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

    Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • What should I do if I don’t have insurance?

    For patients who do not have insurance, we offer a discounted fee, due at the time of service.

  • I’m feeling better but I still want to continue sessions – is that possible?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program and maintenance follow up treatments.

  • I want to come prepared for my first appointment – what should I do?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • Insurance information (we will make a copy of your card).
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Fill out patient intake forms.
    • Please wear comfortable clothing that allows easy access to your problem areas.
    • Please arrive 5-10 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.